IT Manager

Job role

The IT Manager is responsible for driving business digitization and automation initiatives while providing advanced technical support across the organization's technology landscape. 

The role serves as the bridge between ICT operations and digitalization, leveraging low-code platforms, reporting tools, and enterprise applications to improve business processes, eliminate manual work, and enhance operational visibility. 

The IT Manager also acts as the primary technical escalation point for complex issues and provides technical guidance and support to the IT Analyst. 

Key Responsibilities: 

Digitalization & Automation 

• Design, develop, and maintain Power Apps solutions to digitize business processes. 

• Develop and maintain Power Automate workflows to reduce manual effort and improve operational efficiency. 

• Support the implementation and enhancement of low-code business solutions across the organization. 

• Identify opportunities to automate repetitive activities and improve workflow efficiency. 

• Maintain automation documentation and solution inventories. 

• Support solution deployment, testing, and post-implementation stabilization activities. 

Data & Reporting 

• Develop and maintain Power BI dashboards and operational reports. 

• Support business users with reporting and data visibility requirements. 

• Assist in improving data quality, reporting accuracy, and decision-making visibility. 

• Collaborate with business stakeholders to understand reporting requirements and translate them into technical solutions. 

Enterprise Applications Support 

• Support business applications including D365, Microsoft 365, SENRI, and other enterprise platforms. 

• Coordinate with implementation partners and vendors to resolve application-related issues. 

• Support system enhancements, configuration changes, and application adoption initiatives. 

• Participate in testing and deployment activities for new technology solutions. 

ICT Operations & Technical Support 

• Provide second-line technical support for escalated ICT issues. 

• Support administration of Microsoft 365 services and cloud-based applications. 

• Assist with infrastructure, connectivity, and cybersecurity-related activities where required. 

• Support technology deployments, upgrades, and operational improvement initiatives. 

Project Delivery Support 

• Support the delivery of approved ICT projects and automation initiatives. 

• Coordinate user acceptance testing (UAT) activities. 

• Track implementation progress and escalate delivery risks where required. 

• Maintain project documentation and deployment records. 

Technical Leadership 

• Serve as the technical escalation point for the IT Analyst. 

• Provide coaching and knowledge transfer to junior ICT team members. 

• Promote technology best practices and continuous improvement across the ICT function.