Job Description
EcoSwipe is looking for a smart, friendly, and customer-focused Customer Representative to join their team. The ideal candidate will handle customer inquiries, provide support, and ensure excellent customer satisfaction.
Key Responsibilities
Attend to customer inquiries and complaints professionally
Respond to calls, emails, and messages promptly
Provide information about company products and services
Maintain positive relationships with customers
Keep proper records of customer interactions
Resolve customer issues and escalate complex cases when necessary
Support daily office and administrative activities
Requirements
Good communication and interpersonal skills
Basic computer knowledge
Ability to work in a team environment
Problem-solving and customer service skills
Previous customer service experience is an added advantage